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Remedy - Server - After upgrading AR Server to 9.1.04 getting the error 'Timeout during database update error (ARERR 92)'
Remedy AR System Server
AR System Server
Remedy AR System Server
After upgrading AR Server, we're not able to update or delete any record on a normal form.
We get the following error: Timeout during database update error (ARERR 92) Also, when running the CMDB installer to upgrade to 9.1.04, it hangs on pre-upgrade tasks with the following error: --------------------- [ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully; HOSTNAME.DOMAIN.COM:22200 ONC/RPC call timed out]}, Throwable=[ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully; --------------------- |
The cause of the problem was the 'Next-ID-Block-Size' parameter being set to 1 during the upgrade of the platform components (AR Server,CMDB and Atrium Integrator).
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Apply server side API/SQL logging and start the AR Server. You should see many updates to arschema with the same schemaId's, signifying that a loop is occurring, which can cause database blocking.
Set this to 100 during the time that all 3 products are being upgraded, and can then set this back to 1 upon completion of the upgrade. |
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