When attempting to login to SmartIT 19.02 using RSSO 18.02 or 18.08 getting spinning wheel. Logs show the following:
Customer during upgrade of Smart IT from 18.08 to 19.08, the upgrade went successful and everything was working until a restart of Tomcat services done post applying HF4. Post which SmartIT started throwing HTTP 404.
1. First check RSSO integration with AR Server. Manually check RSSO is setup correctly for AR Server using this link -
a. rsso-area-plugin-all.jar under /apps/bmc/ARSystem/pluginsvr directory was different to the one from 18.08 installer package. Copied the correct one from 18.08.
b. /apps/bmc/ARSystem/pluginsvr/pluginsvr_config.xml missing 'gson' pathelement. Added this line in:
2. Next check SmartIT integration with RSSO. Checked SmartIT jar files under <Tomcat>/external-conf/lib...
a. Removed these two (as they are not from DWP 19.02)
Other rsso jar files (for DWP) we left in. SmartIT caffeine-2.6.2.jar looked ok.
3. Restart SmartIT Tomcat and AR System.
Context 2 Solution:
As a part of hotfix 1908 CHF 4, there are some manual steps that needs to be performed which were not done.
Note: The below steps only for RSSO integrated setup.
1. Import and Deploy Smart IT D2P package.