Post upgrade of ITDA from version 11.3.01 to 11.3.02, user is getting below error message in the itda.log file “Error while decoding licence key” Note: The error message logged in itda.log file contains the word ‘licence’ instead of ‘license’. |
1. There is an available Hot fix to address this issue, please go to the following link to get the hotfix: https://docs.bmc.com/docs/TSOperations/113/applying-feature-packs-or-fix-packs-on-it-data-analytics-using-the-wizard-852590432.html
2. Under Step 11 "Apply the IT Data Analytics 11.3.02.000.001 hotfix." user will find the download link and the steps to apply it. |