Upgrade AR Server from 9.0.01 to 9.1.04, Upgrade does not complete fails with timeout errors THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully; rempld09.aaa.aaa.it:9000 ONC/RPC call timed out]}, Found issue with : SET_SERVER_INFO getting timed out, LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -B true -s 0 -C true -t 9000 -u Demo -v 1 -x rempld09.aaa.aaa.it -l /opt/bmc/remedy/ARSystem -L true -n ARServer-RIK_PostInstall -o 463 ]} (Apr 06 2018 08:07:21.037 PM +0200),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava, THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully; rempld09.aaa.aaa.it:9000 ONC/RPC call timed out]}, |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. There are several tables created by installer, with "AR" prefix. Those tables are created by FTS and other vendor form searches to store intermediate results. Those are supposed to be deleted by the server once done with. Probably due to some defect, they were not deleted. SW00510724 Solution Removed all ARADMIN temporary tables. (Tables were 82,500 and script took about 2 hours to remove all.) Take a help from DBA to identify this temporary tables created for ARAdmin user. After this operation on database, upgrade was successfully in about 1 hour without any errors |