Issue 1: We are creating a URL to directly see the content of a REQ. We have tested it as below and see challenges it does not display the details of te request. We are introducing a URL like this: https://servername:port/ux/myitapp/#/profile?activityTab=requests&sbRequestId=REQ000000666502 or https://servername:port/dwp/app/#/profile?activityTab=requests&sbRequestId=REQ000000666502 on later versions We are using the Request Number to pass into the URL 2. Issue 2: Digital Workplace Catalog - Deep Link for DWP Catalog Services not working For DWPC catalog service, suggestion is to use direct link for DWP Catalog Services like : https://<DWP_SERVER>:<Port_Number>/dwp/rest/share?resourceId=<REQ_ID>&resourceType=SB_REQUEST |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Solution 1: Passing the Request ID will not work. You will need to Pass the Instance ID of the request. Here is what you need to do, >> Open the Request in SRM:Request form and run a report to find the InstanceId of this request. >> Once InstanceId is found pass that instance ID in the URL example like below, till version 18.11 - http://servername:9000/ux/myitapp/#/profile?activityTab=requests&requestId=SRGAA5V0FH33KAPHUNLFPGYA9QUTZN or http://servername:9000/dwp/app/#/profile?activityTab=requests&requestId=SRGAA5V0FH33KAPHUNLFPGYA9QUTZN from version 1902 onward - https://mydwpserver.company.com/dwp/app/#/events/details?resourceId=SRGA49C8EC2GCAPNMZP5PMPSQR8PPW&resourceType=SERVICE_REQUEST OR http://dwp-host-name/dwp/rest/share?resourceId=SRGAA5V0FH1GBAPMXKJFPMA2JDDH3C&resourceType=SERVICE_REQUEST&providerSourceName=srm where in above URLs, InstanceId of the request is SRGAA5V0FH33KAPHUNLFPGYA9QUTZN and resourceID (instanceId) is SRGA49C8EC2GCAPNMZP5PMPSQR8PPW resp. NOTE: Please do not get confused with SRDInstaceID and InstanceID we need the InstanceID and not the SRDInstaceID. ----------------------------------------------------------------------------------------------------------------------------------------- For SRM SRD URL from DWP from 18.05 version onwards. http://<DWP Server >:Port/dwp/app/#/profile?srdId=<SRD ID> >> You can get he SRD ID from DWP Database from the table [DWP].[DWP_Business].[SRD_INFO], column External_ SRD_ID. Please note : If you try to mimic the DWP deep link URL to open Approval from DWP, the link will not work. Also, you need to be the request submitter only to open DWP deep link URL for REQ#. Solution 2: The user 'csn' is the user for DWP-DWPC integration and this user does not have Administrator role on the DWPC side. So after granting Administrator permission in DWPC, the issue is resolved. |