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Remedy AR System Midtier 9.1.x and Edge browser 42.17134.1.0: Caught Exception unable to get property 'postapplet'
AR System Midtier 9.1.x does not work with Microsoft Edge 42.17134.1.0 . Upon login, the display of a form returns a Caught Exception error, Unable to get property 'postapplet'
Remedy AR System Server
AR System Mid Tier
Any AR System Midtier 9.1.x with Microsoft Edge
AR System Midtier 9.1.x may not work with Microsoft Edge 42.17134.1.0 . Upon login , the display of forms returns a Caught Exception error, Unable to get property 'postapplet' |
Conflict with the new IE update filed as defect SW00547933
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. AR System Midtier uses it's resource files under the MidTier_install_path\resources\chr\javascript directory when rendering for IE Edge . . Below are the code changes needed to the ClientCore js under the directory : Note: No Plans for hotfix for earlier releases of Midtier older than 9.1.04 Patch02 . For old releases the workaround is simple and involves editing the clientcore files. For Midtier 8.1.02, The clientcore file will be present under saf ( Safari ) folder as 8.1.02 Midtier uses same clientcore.js for chrome and safari. MidTier_install_path\resources\chr\javascript Change: if(document.applets["PostApplet"]) { To: if(false) { Attached is the Clientcore.js for versions 9.1.04 patch 02 and 9.1.03 patch 01 for reference. For Midtier 9.1.02 and earlier midtier releases , the code change is little different as documented below . if(document.applets.PostApplet)
changed to f(false) The fix is delivered with the June 06 2018 hotfix for Midtier 9.1.04 patch 02 only. See version string below:
To apply the attached js files:
Note: Restart of Tomcat is not needed.
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