Symptoms:-
2018-06-15 09:33:11:850 SEVERE [Impact Admin Server] com.bmc.sms.ixscomm.jmx.IXSComm.startService() -> Failed to start IXS service com.bmc.sms.ixscomm.util.exception.MccsException: Backup server information is in a wrong format! at com.bmc.sms.ixscomm.synchronization.PrimarySyncMgr.init(PrimarySyncMgr.java:85) at com.bmc.sms.ixscomm.jmx.IXSComm.startService(IXSComm.java:266 |
This suggests the following entries in the ias.properties file located in pw/pronto/conf location are in an incorrect format. The correct format is indicated below: com.bmc.sms.ixs.backup.server=hostname1:port1,hostname2:port2,... Correct the entries, save the file, and restart the BMC Impact Administrator Server from the services menu or by using the command ‘admin -reinit’ |