TrueSight Server Automation (TSSA): Windows patch analysis is failing with error - STDERR: Error: Encountered error 0x800710dd initializing scanner.

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Knowledge Article

TrueSight Server Automation (TSSA): Windows patch analysis is failing with error - STDERR: Error: Encountered error 0x800710dd initializing scanner.
Error STDERR: Error: Encountered error 0x800710dd initializing scanner - The operation identifier is not valid.Possible cause is: Signature verification certificates may not have been installed on this server. Re-run the patching job in debug mode and check log file AnalysisTrace.log for further details. Error: Unable to initialize analysis engine.Error: Analysis failed.
TrueSight Server Automation
TrueSight Server Automation
TSSA 20.x, TSSA 21.x, TSSA 22.x, TSSA 23.x
Windows patch analysis job fails with the following error:

Target OS: Windows server 2012, 2016, 2019 & 2022

<job run log>
Error STDERR: Error: Encountered error 0x800710dd initializing scanner - The operation identifier is not valid.Possible cause is: Signature verification certificates may not have been installed on this server. Re-run the patching job in debug mode and check log file AnalysisTrace.log for further details. Error: Unable to initialize analysis engine.Error: Analysis failed.
Info   Analyzer execution complete on server: <target> , exitCode: -3
...

User-added image

The error can also be seen in Snapshot jobs.

Snapshot of target part 'HotFixes' of asset class type 'Windows Hotfix List' failed on target 'xxxxx': Error executing Analyzer: ExitCode = -3 on the host 'xxxxx':
Error: Encountered error 0x800710dd initializing scanner - The operation identifier is not valid..
Missing certain PKI certificates on the Windows Target Server. New Shavlik content is SHA2-signed, whose signature verification requires certain PKI certificates to be present on the target.

This 9.3 SDK is SHA-2 signed and the error implies that certain required certificates are not present on the Target Server.

A TSSA Compliance Template with remediation has been developed by BMC to automatically detect and resolve the issue with certificates.

The Component Template zip file is attached to this Knowledge Article and contains a Readme.txt file with full instructions in importing the Component Template and running the required Discovery and Compliance.

https://docs.bmc.com/docs//serverautomation/231/notification-of-a-critical-issue-with-the-windows-patch-analysis-and-snapshot-jobs-1205537152.html

Note: If the Remediation is applied and the compliance job marks a Target Server as compliant, but the Patch Analysis Job still fails with the same error, please re-run the Windows Patch Catalog Update Job and then rerun the Patch Analysis.

Update 05/17/2023: Attached zip file was updated to resolve a minor issue in the detection logic. The updated zip file is called 'WinPatchCerts_Solution_May17_2023.zip'
TrueSight Server Automation
TrueSight Server Automation
TSSA 20.x, TSSA 21.x, TSSA 22.x, TSSA 23.x
TrueSight Server Automation
TrueSight Server Automation
TSSA 20.x, TSSA 21.x, TSSA 22.x, TSSA 23.x
Attachment(s):
WinPatchCerts_Solution_May17_2023