If an SRD contains a query menu which contains a large amount of data the browser tends to struggle handing the question. Actions like loading the service request, searching values, etc are all delayed. This is more prominent in IE11. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Set showCustomSelectWithTooltips to false in config.json. This file need to be updated in both folders:
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