AR Server upgrade to 19.08 on linux server failing with following error in arsystem_install_log.txt: ........... (Sep 05 2019 04:47:22.350 PM +0000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPriorToServerJDatabaseUpgradeTask, LOG EVENT {Description=[arserver.installer.preupgrade.descriptionFailed to run Database Upgrade Utility]} (Sep 05 2019 04:47:22.350 PM +0000),SEVERE,com.bmc.install.task.InstallationStateHelper, LOG EVENT {Description=[AR System Server failed],Detail=[featureARServer]} (Sep 05 2019 04:47:23.342 PM +0000),WARNING,com.bmc.install.product.arsuitekit.task.ARSuiteKitPostInstallTask, LOG EVENT {Description=[Failed to executed Add Indexes on Columns BTable Server Utilitiy com.bmc.arsys.artools.ARToolsException: Unable to connect to source server]} Thu Sep 05 16:47:23 GMT 2019 BMC AR System rollback started
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This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. As Database Upgrade Utility Failed, review the 'upgradeutils.log' located under ..opt\bmc\ARSystem\db directory. |