After upgrading to SRM 19.08, getting a JSON parse error for any SRD with a Dynamic Menu question

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Knowledge Article

After upgrading to SRM 19.08, getting a JSON parse error for any SRD with a Dynamic Menu question
BMC Service Request Management
BMC Service Request Management
SRM 19.08
STEPS TO REPRODUCE:

   Create an SRD with a text question.
   Add menu question that should use text question response in qualification for menu item.
   Open created SRD for submission in Request Entry Console.

ACTUAL RESULTS:

   Error message will appear: SyntaxError : JSON.parse error Unexpected
   Menu will not be working as expected
Defect SW00563035
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Apply the attached hot-fix to resolve the issue.
BMC Service Request Management
BMC Service Request Management
SRM 19.08
BMC Service Request Management
BMC Service Request Management
SRM 19.08
Attachment(s):
SRM_1908_2019Dec19_CU_ALL.zip