Upgrading ITSM to 20.02 , removes the custom fields from AST forms. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Version 19.08 - Sync Asset UI with CMDB needs to be run manually as a workaround as there is not hotfix available for version 19.08 Version 20.02 - Follow steps needs to be followed in the sequence while deploying ITSM 20.02 package. 1. Import of ITSM 20.02 package, do not deploy yet. 2. Import ‘HF_Package_3.zip’ attached with this KB. 3. Deploy ‘HF_Package_3’ package 4. Once Step3 is successful, deploy ITSM 20.02 package imported in Step1. 5. Once Step4 is successful, check and ensure the custom fields did not disappear from AST forms. |