Application Pending entry for AI job call is not being processed.
Customer was trying to run the Atrium Integrator Job from Application Pending form.
Here is the link for setting up Event Driven Job:
As mentioned in the document after choosing 'Save' option the job is executed and it can be verified from UDM:ExecutionStatus form.However the Job entry remained in 'Pending' state in Application Pending form.
Here are the steps you need to follow to remove that entry from 'Pending' state:
This behavior is managed by the filter: NGIE:EventJobFinished.
This filter runs on UDM:JobLog form, so if job has not been properly set for logging, it will not work.
Please check that the filter is there, active, and that the jobs are really logging to UDM:JobLog.
Once you verify this the Job entries will go to 'Deleted' state.
You need to create an Escalation to remove these 'Deleted' Entries from Application Pending form.
Attaching the Escalation to this article.