Upgrade ARS to v.9.1.04 fails with ARERR 92 for Flashboards and Approval. Checking the arsystem_install_log.txt both Flashboards and Approval Server show: ............... [ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully ............... Example: ................. (Sep 25 2018 12:58:26.007 AM -0400),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava, THROWABLE EVENT {Description=[Error from RIKJ command ], Detail=[ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully; <servername.domain.com>:6000 ONC/RPC call timed out]}, Throwable=[com.bmc.arsys.rik.RIKException: ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully; <servername.domain.com>:6000 ONC/RPC call timed out com.bmc.arsys.rik.command.svrinfo.ServerInformation.execute(ServerInformation.java:96) com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava.genericRIKJ(RIKUtilJava.java:863) com.bmc.smbu.install.common.rule.engine.rik.RikCommand.executeContext(RikCommand.java:517) ...etc... com.bmc.install.task.InstallationTask.run(InstallationTask.java:93) java.lang.Thread.run(Thread.java:745)], Throwable=[com.bmc.arsys.rik.RIKException: ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully; <servername.domain.com>:6000 ONC/RPC call timed out com.bmc.arsys.rik.command.svrinfo.ServerInformation.setServerInfo(ServerInformation.java:188) com.bmc.arsys.rik.command.svrinfo.ServerInformation.execute(ServerInformation.java:79) com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava.genericRIKJ(RIKUtilJava.java:863) ...etc... LOG EVENT {Description=[Full Text Search (FTS) Configuration failed],Detail=[featureFullTextSearchConfiguration]} (Sep 25 2018 12:58:26.008 AM -0400),CONFIG,com.bmc.install.task.InstallationPropertiesHelper, LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[featureFullTextSearchConfiguration]} ................. ................. (Sep 25 2018 01:19:01.822 AM -0400),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava, LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -B true -s 0 -C true -t 6000 -u Demo -v 390601:1 1;390603:1 6;390620:8 12; 390621:5 16;390622:4 6;390623:4 6;390624:4 6;390625:4 6;390626:5 7;390627:4 6;390635:16 20;390680:2 2;390685:1 4;390693:1 6;390695:4 12;390698:2 8; 390680 2 2; -x <servername.domain.com> -l D:\BMC_Software\ARSystem -L true -n Approval-RIK_PostUpgradeInstall -o 87 ]} (Sep 25 2018 01:21:01.836 AM -0400),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava, THROWABLE EVENT {Description=[Error from RIKJ command ], Detail=[ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully; <servername.domain.com>:6000 ONC/RPC call timed out]}, Throwable=[com.bmc.arsys.rik.RIKException: ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully; <servername.domain.com>:6000 ONC/RPC call timed out com.bmc.arsys.rik.command.svrinfo.ServerInformation.execute(ServerInformation.java:96) com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava.setsvrinfoRIKJ(RIKUtilJava.java:525) com.bmc.smbu.install.common.rule.engine.rik.RikUtil.setsvrinfo(RikUtil.java:495) ...etc... com.bmc.install.task.InstallationTask.run(InstallationTask.java:93) java.lang.Thread.run(Thread.java:745)], Throwable=[com.bmc.arsys.rik.RIKException: ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully; <servername.domain.com>:6000 ONC/RPC call timed out com.bmc.arsys.rik.command.svrinfo.ServerInformation.setServerInfo(ServerInformation.java:188) ...etc... (Sep 25 2018 03:21:02.082 AM -0400),SEVERE,com.bmc.install.task.InstallationStateHelper, LOG EVENT {Description=[Approval Server failed],Detail=[featureApprovalServer]} (Sep 25 2018 03:21:02.083 AM -0400),CONFIG,com.bmc.install.task.InstallationPropertiesHelper, LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES], Detail=[featureFullTextSearchConfiguration;featureApprovalServer]} ................. The end of the arsystem_install_log.txt shows the end result indicating the upgrade/install failed: ................. (Sep 25 2018 03:34:29.515 AM -0400),INFO,com.bmc.install.utility.logging.Log, -------------------------------------------------------- BMC Remedy Action Request System 9.1.04 install failed. -------------------------------------------------------- Feature Full Text Search (FTS) Configuration failed Feature Approval Server failed -------------------------------------------------------- ................. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Check initially the parameter Next-ID-Block-Size BMC recommends to have the value set to 100. Valid values are 1 - 1000 however 1 is the same is turning it off or disabling it. Documentation references: Defining next ID block size, cache, status history, and tags Allocating blocks of Next-IDs for faster create operations Configuration settings N-R Note: "Next-ID-Block-Size parameter should never be set to less than 100 to avoid problems the recommended value for this parameter is 100." |