TSIM is unable to trigger incidents in Remedy using BMC Service Resolution(BSR) when its failover to secondary node. |
Events are not getting propagated to ibrsd when the secondary TSIM server is active. mc_propagations=['PEND:7858'] Check the gateway entry (either using mcell.dir or using below mquery, it was identified that the secondary server has an ibrsd gateway entry of the primary server) mquery -n pncell_<<cellname>>#2 -d -a MC_CELL_DIR_COMPONENT -w "subtype: == ibrsd" -s ALL -f BAROC BMC TrueSight Impact Query 10.7.00.003 (Build 321422919 - 6-Mar-2018) [l6] Copyright 1998-2018 BMC Software, Inc. as an unpublished work. All rights reserved. MC_CELL_DIR_COMPONENT; data_handle=0; mc_udid='mc.pncell_xxxxxx'; type=gateway; subtype=ibrsd; name=ibrsd; location='<<hostnameofprimary/3115>>'; location2=''; END Common mistake users tend to make is copying mcell.dir file from primary node to the secondary node without making necessary changes Correcting the gateway entry resolves the issue. |