TSIM is unable to trigger incidents in Remedy using BSR when its switched to secondary node.
The ibrsd service was up and running and ibrsd.conf is similar to primary node
We found that events are not getting propagated to ibrsd when the secondary server was active.
Upon checking gateway entry (either using mcell.dir or using below mquery, it was identified that secondary server has an ibrsd gateway entry of the primary server.
As the dir file entry on both TSIM nodes look the same, someone would have copied mcell.dir file from primary node to the secondary node.
mquery -n pncell_<<cellname>>#2 -d -a MC_CELL_DIR_COMPONENT -w "subtype: == ibrsd" -s ALL -f BAROC
BMC TrueSight Impact Query 10.7.00.003 (Build 321422919 - 6-Mar-2018) [l6]
Copyright 1998-2018 BMC Software, Inc. as an unpublished work. All rights reserved.
Correcting the gateway entry resolved the issue.