NOE QRD Timeout Error when publishing a job in TrueSight.

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Knowledge Article

NOE QRD Timeout Error when publishing a job in TrueSight.
Customer was seeing the error "NOE QRD timed out when retrieving data from Atrium CMDB. Probable Action: Verify the NOE timeout configuration setting, and increase to fit the query." 
BMC Atrium Core - CMDB
BMC Atrium Core
Publish in Truesight failing with error as below 
"NOE QRD timed out when retrieving data from Atrium CMDB. Probable Action: Verify the NOE timeout configuration setting, and increase to fit the query." 

They tried increasing the heap size (of the CMDB shared java plugin) to 1GB and 2GB but still see the error.
Logs showed that the following error was the actual cause of the issue: 2018-09-21 06:36:06,980 ERROR [pool-1257-thread-1] com.bmc.noe.plugin.NOEQueryWorkerThread (?:?) - processor.process failed : ERROR (8703): Bad attachment size; Query Result
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Customer set the ARServer the max attachment size also to '0' which resolved the issue. Follow below instructions to do it so:
  1. Open your Remedy.
  2. From left Menu, select Applications.
  3. Select "AR System Administration".
  4. Then "AR System Administration Console".
  5. Click on System > General > Server Information.
  6. Find "Configuration" tab.
  7. There is an option from Max Attach Size.
BMC Atrium Core - CMDB
BMC Atrium Core
BMC Atrium Core - CMDB
BMC Atrium Core
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