Remedy AR System Server - Where can I find the latest Remedy recommended hotfixes, Security Vulnerability Fixes and Log4j Fixes?

Manage Support IDs

Use checkboxes to 'Remove support IDs/Users' or 'Allow to create Cases'
Support IDs for BMC Customer Support Site Guest User
Profiles Which Include    Back to All Support IDs
 

Knowledge Article

Remedy AR System Server - Where can I find the latest Remedy recommended hotfixes, Security Vulnerability Fixes and Log4j Fixes?
Remedy - Where can I find the latest Remedy recommended hotfixes, Security Vulnerability Fixes and Log4j Fixes?
Remedy AR System Server
AR System Server
Remedy AR System Server, MidTier, Email Engine, Smart IT, Digital Workplace, Remedy SSO, BMC Live Chat
Where can I find the latest recommended Remedy hotfixes?
N/A

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.


Note: Chrome does not allow to open FTP links. Please use an alternative internet browser to use the ftp links.
Alternatively use a command line or dedicated FTP client and login using the username anonymous and an email address as the password. 
The directories are hidden so just cd to them before listing their contents. 

The following are links by component for the recommended hot fixes.

AR Server, Email, Approval - ftp://ftp.bmc.com/pub/ARRecommendedFixes/Log4jFix/20.02.02/ARPlatform/
Developer Studio - ftp://ftp.bmc.com/pub/ARRecommendedFixes/Log4jFix/20.02.02/DevStudio/
Mid Tier - ftp://ftp.bmc.com/pub/ARRecommendedFixes/Log4jFix/20.02.02/Midtier/
CMDB - ftp://ftp.bmc.com/pub/ARRecommendedFixes/Log4jFix/20.02.02/CMDB/
ITSM -  ftp://ftp.bmc.com/pub/ARRecommendedFixes/Log4jFix/20.02.02/ITSM/
Smart IT - ftp://ftp.bmc.com/pub/ARRecommendedFixes/SmartIT/
Digital Workplace - ftp://ftp.bmc.com/pub/ARRecommendedFixes/DWP/
SRM - ftp://ftp.bmc.com/pub/ARRecommendedFixes/SRM/
Smart Reporting - ftp://ftp.bmc.com/pub/ARRecommendedFixes/SmartReporting/
RSSO - ftp://ftp.bmc.com/pub/ARRecommendedFixes/RSSO/ 
Live Chat - ftp://ftp.bmc.com/pub/ARRecommendedFixes/LiveChat/

Log4j Fixes - ftp://ftp.bmc.com/pub/ARRecommendedFixes/Log4jFix/
Security Vulnerability Fixes - ftp://ftp.bmc.com/pub/ARRecommendedFixes/SecurityVulnerabiltyFixes/
Remedy AR System Server
AR System Server
Remedy AR System Server, MidTier, Email Engine, Smart IT, Digital Workplace, Remedy SSO, BMC Live Chat
Remedy AR System Server
AR System Server
Remedy AR System Server, MidTier, Email Engine, Smart IT, Digital Workplace, Remedy SSO, BMC Live Chat
Attachment(s):