During AR Server upgrade (to 18.x, 19.x, 20.x), only FileDeployer process is started not ARSERVER and upgrade will fail. Installer log may show any one of the below messages:
1. See error 'Could not start AR Server in timely manner'
Below is from arsystem_install_log.txt:
..............
SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy,
LOG EVENT {Description=[Failed to start service ],Detail=[Could not start AR Server in timely manner]}
SEVERE,com.bmc.install.task.InstallationStateHelper,
LOG EVENT {Description=[AR System Server failed],Detail=[featureARServer]}
CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[featureARServer]}
SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerStartRuleEngineInstallerExecutorTask,
LOG EVENT {Description=[[wait=2400000,exitCodeInterpreter=STANDARD]],Detail=[java.lang.Exception: Could not start AR Server in timely manner]}
..............
2 See 'Return code 90' repeated for next 2 hours (but no 'Could not start AR Server in timely manner')
Below is from arsystem_install_log.txt:
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PROGRESS EVENT {Description=[arserver.ruleengineexecutor.installer.description],Progress=[40],Detail=[Adding Plug-in Server to ARMonitor.......]}
PROGRESS EVENT {Description=[arserver.ruleengineexecutor.installer.description],Progress=[50],Detail=[Adding DSO Server to ARMonitor.......]}
PROGRESS EVENT {Description=[arserver.ruleengineexecutor.installer.description],Progress=[60],Detail=[Starting the AR System Server services......]}
LOG EVENT {Description=[Starting main services BMC Remedy Action Request System Server server123]}
LOG EVENT {Description=[Current BMC Remedy Action Request System Server server123 state],Detail=[Stopped]}
LOG EVENT {Description=[Executing RIKJ command = PING -B true -s 0 -C true -t 6020 -u Demo -x server123 -l E:\Apps\AR System -L true -n ARServer-RIK_PostInstall ]}
LOG EVENT {Description=[Execution of RIKJ command PING resulted in Return code 90]}
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