Dynamic Field Rendering does not work in the Latest Versions of Browsers (Chromium-based and Mozilla Firefox). |
Remedyforce provides the dynamic field rendering feature for service request forms in Remedyforce Console and Self-Service. Service request forms render relevant fields based on the entered inputs. An issue has been observed with the dynamic field rendering in the latest versions of Chromium-based browsers such as Google Chrome (Version 105.0.5195.127) and Microsoft Edge (Version 105.0.1343.42) as well as Mozilla Firefox. If an input field is rendered based on another input field, the dynamic field does not get rendered in Chromium-based browsers or Mozilla Firefox even if the criteria to render the field is matching. This issue occurs if the data type of the dependent input field is a lookup, date, date/time, text area, text, or a check box. In addition to this for lookup input fields, the lookup pop-up does not close on its own.
Workaround : If the browsers are upgraded to the latest version, apply any of the following workarounds.
If the browsers are not upgraded to the latest version, inform the (org's internal ) IT team to disable the auto-upgrade for these browsers till BMC Helix Remedyforce provides a fix for the issue. BMC recommends checking the version of the Chrome or MS Edge browser by entering for Chrome, chrome://version/ and for MS Edge, edge://version/ in the address bar. If the user checks the browser version by accessing the browser’s About menu, the browser might be upgraded to the latest version. |