NOTE: In case you're looking to Move the Database to a different SQL Server, please refer
How to move or restore a Track-It 20.xx Database to a different SQL ServerAlso make sure to take a Fresh backup of the Database before proceeding, just in case,
How to backup Track-It! 2020 databaseIn case you're unaware of where the Database is located, please refer
How to check the Database name and SQL Server/Instance name for Track-It! 20.xxThere are several ways to go about this, listing down the commonly used ones.
NOTE: It is recommended that you perform the steps by making sure the IIS Admin, WWW Publishing, Track-It! Mail Processor, Track-It! Job Processor and Track-It! Infrastructure Services are
Stopped on the 20xx App Server.
Method 1: Using previously taken Database backup already existing on the SQL Server
- Log into SQL Server Management Studio (SSMS) with a SysAdmin (SA) or equivalent account.
- From the “Object Explorer” on the top-left, expand the Server name and right-click on Databases and select “Restore Database”.
- You will see a window similar to the following, select “Database” and from the dropdown select the 20.xx Database name:
- Under “Destination” make sure the “Database” is the same as the “Source” Database.
- By default, the “Restore to” option will have “The last backup taken”. You can use the “Timeline” button to change this, which will open a window as follows (It is recommended to Restore to a “Full Database Backup”:
- After making the selections, in the “Restore Database” window select “Options” and make sure the “Tail-Log backup” checkbox is enabled as follows (If you’d like to disable it, a Database Administrator (DBA) can be consulted for more details around this):
- Then, go back to “General” and hit “OK”.
Method 2: Using a Backup (.BAK) file you have physically present in some other location
- Log into SQL Server Management Studio (SSMS) with a SysAdmin (SA) or equivalent account.
- From the “Object Explorer” on the top-left, expand the Server name and right-click on Databases and select “Restore Database”.
- You will see a window similar to the following, select “Device” and using the 3 dots next to it, browse to the Backup file:
- Once the Backup file has been selected, in the “Restore Database” window select “Options” and make sure “Overwrite the existing database (WITH REPLACE)” option selected as follows (The “Tail-Log backup” checkbox can be Disabled OR you can leave it Enabled):
- Then, go back to “General” and hit “OK”.
Once the Database has been restored, it is recommended to follow the below mentioned steps:
- In SSMS, from the “Object Explorer” on the top-left, right-click on “Databases” and hit “Refresh”.
- Now, right-click on the restored 20.xx Database and run the following queries against it using the "New Query" option:
delete from NAMSYSSERVERS
delete from SMSYSPROCESS
delete from _SMDBA_._ACTIVEUSERS_
- Once the above queries complete execution, perform an IISRESET on the 20.xx App Server and Restart/Start the Track-It Infrastructure Service manually.