How to increase the amount of time before an auto-logout in Track-It! 20.xx?

How to increase the amount of time before an auto-logout in Track-It! 20.xx?

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Knowledge Article

Article Number

000222383

Old Article Number

000172151

Article Type

FAQ/Procedural

Title

How to increase the amount of time before an auto-logout in Track-It! 20.xx?

Summary

How to increase the amount of time before an auto-logout in Track-It! 20.xx?

Product

Track-It!

Component

Track-It!

Applies to

Track-It! 20.xx

Question

How to increase the amount of time before an auto-logout in Track-It! 20.xx?

Answer

Run the below SQL query against the Track-It! 20xx Database (How to run a SQL Query):

(In case you're not sure where the Database is, How to check the Database name and SQL Server/Instance name for Track-It! 20.xx shall help.)

NOTE: Please make sure you have a Fresh Backup of the Database before running the query, How to backup Track-It! 2020 database shall assist.

SQL Query (replace 60 with the desired value in minutes):
Update NAMSYSPROPERTIES set VALUE=60 WHERE NAME='featsessiontimeout'

Once query completes execution, perform an IISRESET on the Application Server by running Command Prompt as an Administrator for the changes to take effect.

Refer following KA to complete making this change from an IIS perspective as well:
How to increase the Idle Website Timeout for Track-It! 20xx?

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