The purpose of this Knowledge Article is to provide guidance on how to diagnose the ARERR 8760 error message. Depending on the details within the error message, you will need to check different log files. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. The ARERR 8760 error message will include a port number at the end, for example: ARERR 8760 Cannot establish a network connection to the AR Server Plug-in server. serverA.domain.com:9999 or ARERR 8760 Cannot establish a network connection to the AR Server Plug-in server. serverA.domain.com:9556 How can I use the port number to locate the correct log file, and in turn, a relevant error? Check the port number at the end of the error message to determine if it is related to Atrium
Check the correct log files
Check the Plugin Server Configuration
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