STEPS TO REPRODUCE: 1) Create a SRD which generated an approval. 2) Go to people profile of an approver and then Notifications tab 3) Click on Update Notification Preferences and create a new entry Module Name : Request Management Notification Event : Approval Set no to all the notification method and other fields. 4) Create a new request with this SRD where approval is generated to this user ACTUAL RESULTS: The user is getting approval notification EXPECTED RESULTS: The user should not get approval notification |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. You need to make use of sort order field if you are creating more than one record for Module Name and Notification Event combination. |