This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to
Article Number 000385088 for more information about troubleshooting BMC products in containers.
Legacy ID:KA424038
To enable debug logging for Atrium Core Web Services (ACWS), change the log4j.properties file
on the AWS web server in the <tomcat install directory>\webapps\atriumws81\WEB-INF\classes directory from this:
# Set root category priority to INFO and its only appender to CONSOLE.
log4j.rootCategory=INFO, CONSOLE
#log4j.rootCategory=INFO, CONSOLE, LOGFILE
# Set the enterprise logger priority to FATAL
log4j.logger.org.apache.axis2.enterprise=FATAL
log4j.logger.de.hunsicker.jalopy.io=FATAL
log4j.logger.httpclient.wire.header=FATAL
log4j.logger.org.apache.commons.httpclient=FATAL
# CONSOLE is set to be a ConsoleAppender using a PatternLayout.
log4j.appender.CONSOLE=org.apache.log4j.ConsoleAppender
log4j.appender.CONSOLE.layout=org.apache.log4j.PatternLayout
log4j.appender.CONSOLE.layout.ConversionPattern=[%p] %m%n
# LOGFILE is set to be a File appender using a PatternLayout.
log4j.appender.LOGFILE=org.apache.log4j.FileAppender
log4j.appender.LOGFILE.File=axis2.log
log4j.appender.LOGFILE.Append=true
log4j.appender.LOGFILE.layout=org.apache.log4j.PatternLayout
log4j.appender.LOGFILE.layout.ConversionPattern=%d [%t] %-5p %c %x - %m%n
to this:
# Set root category priority to INFO and its only appender to CONSOLE.
log4j.rootCategory=DEBUG, CONSOLE
#log4j.rootCategory=INFO, CONSOLE, LOGFILE
# Set the enterprise logger priority to FATAL
log4j.logger.org.apache.axis2.enterprise=DEBUG
log4j.logger.de.hunsicker.jalopy.io=FATAL
log4j.logger.httpclient.wire.header=FATAL
log4j.logger.org.apache.commons.httpclient=FATAL
# CONSOLE is set to be a ConsoleAppender using a PatternLayout.
log4j.appender.CONSOLE=org.apache.log4j.ConsoleAppender
log4j.appender.CONSOLE.layout=org.apache.log4j.PatternLayout
log4j.appender.CONSOLE.layout.ConversionPattern=%d{ISO8601.EN_US} [%t] %-5p %C{1.EN_US} - %m%n
# LOGFILE is set to be a File appender using a PatternLayout.
log4j.appender.LOGFILE=org.apache.log4j.FileAppender
log4j.appender.LOGFILE.File=axis2.log
log4j.appender.LOGFILE.Append=true
log4j.appender.LOGFILE.layout=org.apache.log4j.PatternLayout
log4j.appender.LOGFILE.layout.ConversionPattern=%d{ISO8601.EN_US} [%t] %-5p %C{1.EN_US} - %m%n
Then restart the tomcat service for ACWS.
Related Products:
- BMC Atrium CMDB Suite