Problem presents itself in the following ways:
"java.io.IOException: Cannot run program ""WEBSERVER_DEPLOYMENT_DIRECTORY=C:\Program Files\Apache Software Foundation\Tomcat 8.5"": CreateProcess error=2, The system cannot find the file specified"
The problem with Midtier D2P Filedeployer configuration causes the Live Chat 1908 Binary files located under the Tomcat supporting the Mid Tier application to be skipped.
The D2P installation of the Live Chat 1908 in some cases may say that it is deployed successfully , however upon checking the D2P details for the Live Chat package customer can see the Midtier payload part was skipped. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. To resolve:
java.io.IOException: Cannot run program ""WEBSERVER_DEPLOYMENT_DIRECTORY=C:\Program Files\Apache Software Foundation\Tomcat 8.5"": CreateProcess error=2, The system cannot find the file specified
Environment-variable: WEBSERVER_DEPLOYMENT_DIRECTORY=C:\Program Files\Apache Software Foundation\Tomcat 8.5
This should address your HTTP 404 error on eschat/agent URL . If you see a RSSO login prompt , likely it is that the RSSO agent properties was missed during installation . For more info please refer KA 000172094 to understand further. |