Running AR Server installation in Upgrade mode from ARS 8.1.02 to 9.1.02 and after selecting Java 64bit jre path, on Java Platform Validation the following error is displayed: .............................. "You have selected an incorrect 64bit JRE path. Please select the correct JRE path and continue" .............................. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Check the following: - Verify correct 64bit jre path is present on the server and is set for 'JAVA_HOME' variable under Environment Variable of the server. This can be verified this by > right click on This PC > Properties > Advanced System Settings > Environment Variables > under System Variable verify 'JAVA_HOME' variable value. Also check the 'Path' variable and verify the same jre path is mentioned here. - In armonitor.cfg verified the same jre path is present for 'pluginsvr' - Verify the correct java is used through command prompt 'java -version' - Verify in the Windows Registry the path for Java is also set correctly. - Take into consideration the following: The variable "NtfsDisable8dot3NameCreation". 'non-8dot3' is used to generate short names. When this is used against for example "C:\Program Files" it converts it to "C:\PROGRA~1" where the space between the 2 words 'Program' & 'File' is converted." But this behavior is different when it come to other drives like "D:\Program Files" where the space between the two words is not converted which causes the Windows to read it incorrectly. - From Remedy point to resolve the issue we need to install the Java under C:\Program Files or D:\Java (no program file) and it will not cause the error. - From Operating System point follow Article: Remedy - Server - Installer fails on Windows when short name for paths is disabled via Windows Registry setting to make the required changes, after which we can install java under D:\Program File\Java Related information: Remedy - JDK/JRE 1.9.x compatibility with ARS/ITSM applications Remedy - Server - v.9.x Installers not recognizing Java Update as a valid version. Error:"Invalid 64-bit JRE version" or/and "Invalid 32-bit JRE version" |